FAQ
When will my order arrive?
Most orders arrive within 7–20 business days, depending on your location.
Detailed delivery estimates are listed in our Shipping Policy.
Do you accept returns?
Yes. Unopened items can be returned within 30 days of delivery.
See our Refund & Return Policy for full conditions.
My item arrived damaged — what now?
Contact us within 7 days of receiving your order.
We’ll organise a replacement or refund in line with Australian Consumer Law.
Where do returns go?
All returns are processed at our facility in Elsternwick, VIC.
The full address is included in our Refund & Return Policy.
How do I track my order?
You’ll receive tracking details by email once your order ships.
Depending on your order, some items may ship separately.
Will I have to pay customs or duties?
Some regions may charge import taxes.
These fees are the customer’s responsibility.
How can I contact support?
Email us at support@loralcare.com or use our Contact Page.