Electric Luxe Pro

We follow Australian Consumer Law. If your item is faulty, damaged, or not as described, you’re eligible for a refund or replacement.

Change-of-mind returns are accepted within 30 days of delivery, provided the item is unopened, unused, and in its original packaging.

To start a return, contact us through our Contact Page or email support@loralcare.com.

Refunds are issued to your original payment method once the returned item is received and inspected.

For faulty or damaged items, we may cover return shipping or offer a replacement without requiring the original item back, depending on the situation.

For full details, see our Refund & Return Policy.

Orders are processed within 1–3 business days. Delivery times vary by region:

Australia: 7–20 business days

New Zealand: 7–20 business days

United States: 8–20 business days

Canada: 10–22 business days

United Kingdom: 7–20 business days

Europe: 8–22 business days

Rest of World: 10–30 business days

Tracking is provided where available and will be emailed once your order ships.

Some items may ship separately depending on stock and warehouse availability.

Customs or import taxes (if applicable) are the responsibility of the customer.

Please ensure your shipping address is correct; orders returned due to incorrect details may require a reshipping fee.

For full details, see our Shipping Policy.