Privacy policy
Last updated: 2025
This policy outlines how L. Oral Care collects, uses, and protects personal information in accordance with the Privacy Act 1988 (Cth).
Information We Collect
We may collect:
- Contact information (name, email, phone)
- Billing and shipping details
- Order history
- Device / browser details
- IP address and location
- Browsing behaviour and interactions
Tracking Technologies
We use cookies and analytics tools including:
- Meta Pixel
- Google Analytics
- Google Ads Conversion Tracking
- Shopify Analytics & Cookies
These tools improve site functionality and personalised advertising.
You may disable cookies in your browser settings.
How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Provide support
- Improve website performance
- Prevent fraud
- Deliver personalised advertising (Meta + Google)
- Send service or order updates
Sharing Your Information
Information may be shared with:
- Payment processors (Shopify Payments, PayPal, etc.)
- Shipping and fulfilment partners
- Advertising partners
- Shopify, our ecommerce platform
We do not sell personal information.
Data Transfers
Shopify may store or process data on servers located outside Australia, including in the United States and Canada.
By using our website, you consent to these international data transfers.
Data Retention
We retain order information for our records unless you request its deletion.
Analytics and cookie data may be stored for varying periods depending on browser and platform settings.
Data Security
We use SSL encryption and secure servers to protect your data.
Age Requirement
This website is not intended for individuals under 13 years of age.
Your Rights
You may request access or correction of personal information by contacting us through our Contact Page.
For order-related issues, refer to our Refund & Return Policy.
Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.